How soon will my order ship?
Orders placed on a weekday before 12:30 p.m. (EST) will generally begin processing that day. Orders placed after 12:30 p.m. (EST) will generally begin processing the next business day.
Please allow 24-48 hours for your order to process before shipping.
For orders placed on weekends or holidays, orders will generally begin processing on the next business day. Holidays and peak sales time may alter your shipment timeframe.
We will be conducting routine inventory at our warehouse from 1/12-1/15. Due to this process, shipments will be delayed 5 to 7 business days. Please contact email@example.com with any questions or concerns.
Do you offer free shipping?
Yes. We offer free standard ground shipping on all orders over $150 USD within the United States.
Do you offer free international shipping?
For international orders, shipping is $50. Please note that additional customs fees, taxes, tariffs, duties, and brokerage fees in the country of delivery are charged at checkout. These fees are the sole responsibility of the customer and are non-refundable.
How long will it take to get my package?
All our packages are shipped via FedEx from the NY Metro Area. For our standard free shipping, shipping takes between 1-5 business days, after allowing for the 24-48 hour initial order processing window. For express service, we offer 2-day or overnight service.
Currently, we do not offer Saturday delivery.
Can I have my package sent to a freight forwarding company or a P.O. box?
We do not provide delivery to freight forwarding companies. Unfortunately, our carriers are unable to deliver to APO/FPO addresses or P.O. boxes at this time.
When will I get my shoes if I select overnight or 2-day shipping?
For our express shipping options, please note that standard processing times do apply. Orders placed past 12:30 pm will ship the following business day. Please email firstname.lastname@example.org if you have any specific delivery timing needs and we will do our best to accommodate.