Sarah Flint shoes fit true to standard Italian and European sizing. If you typically shop in US sizing, we recommend referencing our size conversion chart before placing your order.

When you first try on Sarah Flint shoes, they should feel secure and slightly snug across the width. Because our shoes are crafted from high-quality, natural materials like suede and calf leather, the upper will gently soften and adapt to your foot with wear.

When assessing fit:

• Your heel should feel stable with minimal slipping.
• Your toe box should feel snug but not painfully tight. That snugness will ease with wear.
• The most important factor is correct length. It is best not to size up to get more room in the toe box. Shoes will always give in width over time. They will never give in length. Sizing up causes your foot to slide forward, shifts your weight off balance, and can cause heel slippage and blisters.

A small amount of initial toe pressure can be normal in refined pointed-toe shoes. High-quality leather and suede will relax slightly with wear, allowing the shoe to adapt more comfortably to your foot shape. Strong or sharp pressure may indicate the need to try a different size.

Shoes are too large if your heel is not secure and moves around in the shoe. Excess length can cause increased pressure at the toes and reduce overall support. A secure heel and balanced stance are the key indicators of proper fit.

Shoes may be too small if you feel firm pressure at the back of the heel, tightly crowded toes, or strong constriction across the width. A properly fitting shoe should feel stable and comfortable when standing, with your toes having a little room to settle.

Sarah Flint shoes are crafted from natural materials that stretch a bit in width. Starting with a slightly close fit helps the shoe become more personalized over time rather than getting too loose.

Sarah Flint shoes soften as natural materials adapt to your foot with wear. Structured styles like pointed-toe flats or pumps may feel firm at first and benefit from one to three shorter wears. Some designs, including the Perfect Ballet Flat, typically require little to no break-in period.

Yes. Suede typically softens more quickly, while calf leather and structured fabrics relax more gradually. Flexible materials such as mesh or raffia may feel comfortable from the first wear.

Length is the most important factor in achieving proper comfort and support. Your toes should not feel crowded or firmly pressed against the front of the shoe. When standing, your foot should feel balanced, stable, and well supported.

This is a very common fit challenge, and it is usually a sizing issue rather than an incompatibility with the shoe. Many customers size up to create more room across the front of the foot, but this can make the shoe too long. When a shoe is too long, the foot slides forward and the heel begins to slip.

Because leather softens in width but does not change in length, it is best to choose the size that fits your foot length correctly and allow the width to adapt with wear. If additional room is needed through the forefoot of the shoe, a trusted cobbler can often perform a gentle stretch while preserving the structure of the shoe.

If the shoe length feels correct but the width feels slightly snug after wearing them in, a professional cobbler can often stretch luxury leather shoes gently to create additional comfort. It is best to wear the shoes first to allow natural softening before pursuing professional stretching.

We recommend a 90cm scarf.

Most Sarah Flint shoes are built around our Perfect Features: contoured arch support, extra footbed padding, a non-slip rubber sole, and, for heels, a perfectly balanced heel placement that distributes weight evenly. These features work together to support natural alignment and stability through a full day of wear.

Many customers wear Sarah Flint styles for full workdays, travel, and events that require extended standing or walking. As the natural materials soften and adapt to your foot, comfort often improves further with wear.

Sarah Flint heels are built differently than traditional luxury shoes. Arch support, extra footbed padding, a non-slip rubber outsole, and a perfectly balanced heel placement that distributes your weight more evenly. Together, these make for a very different experience than what you will find in typical luxury heels.

Most luxury heels have extremely narrow toe boxes. Sarah Flint Perfect Pumps feature an expanded toe box, disguised by a V-shaped vamp that maintains the sleek, elegant silhouette you expect from a luxury heel.

Customers tell us our heels feel noticeably different from the first wear. That said, comfort is always personal. A high heel is still an elevated silhouette, so choosing a height you already feel confident wearing is important. If you are working your way back up, our mid-heel styles are a great place to start.

The Perfect Round Toe Pump is the style we recommend most for customers easing back into heels. The round toe gives your foot more natural room than a pointed silhouette, the block heel provides a stable, grounded base, and the heel height is manageable. Combined with our Perfect features, including arch support, extra footbed padding, and a perfectly balanced heel, it is designed to feel more like a supportive shoe than a traditional pump.

Event shoes are one of the things customers come to us for most, because our Perfect features mean you can actually wear them through a ceremony, cocktail hour, and dinner without taking them off. Top recommendations:

• Perfect Block Sandal (three heel heights, ideal for outdoor weddings, block heel will not sink into grass, clean single-strap front).
• Perfect Crossover 50 and Perfect Crossover Platform 80 (extra height without extreme foot angle, strap crosses bridge of foot, strategic cutouts keep it breathable).
• Perfect Aziza (the look of a stiletto with better wearability, super-soft pleated nappa front gentle on foot through hours of dancing).

Our top travel styles, each built for versatility and comfort across long days:

• Alysia Sneaker (the look of a loafer with the comfort of a sneaker, great for long days on foot, transitions from sightseeing to dinner).
• Perfect Ballet Flat (full Perfect features including arch support and extra footbed padding, packs flat, works with everything).
• Alexandra Boot 50 (the ultimate packable tall boot, folds down to fit in a carry-on, versatile heel height, refined enough for dinner).

Wide feet and bunions both call for styles with forgiving shapes, softer materials, and construction that does not press on sensitive areas. Top recommendations:

• Perfect Ballet Flat (round toe, soft materials, full Perfect Features).
• Perfect Round Toe Pump (round toe silhouette creates natural room across the forefoot).
• Rosie (almond toe with a slight lift and very soft suede, meaningful difference for forefoot sensitivity).
• Perfect Erika 30 and 60 (hand-tied soft knots that move with the foot, nothing rigid pressing against a bunion, hides the appearance of a bunion while staying comfortable).
• Perfect Crossover 50 and Perfect Crossover Platform 80 (more coverage with strategic cutouts, breathable and soft, no pressure on sensitive areas).

Core styles and signature colors are restocked regularly based on demand. Seasonal designs or limited colorways may be produced in smaller quantities and are less likely to return. Joining the waitlist is the most reliable way to be notified. If you would like to see a style return that does not currently have a waitlist option, please email support@sarahflint.com. We track customer interest and it genuinely influences our restocking decisions.

A waitlist means the style is expected to be restocked. Customers who join will be notified as soon as inventory becomes available. If a size shows Sold Out without a waitlist option, it is less likely to return, though reaching out to our team is always worthwhile.

Certain sizes and signature styles can move quickly, particularly around new launches. If you know your size, purchasing early or joining the waitlist gives you the best chance of getting the style you want.

Pre-order styles are available to purchase before they are in stock. We will ship your order as soon as inventory arrives. Pre-order styles are not eligible for promotions or discount codes. The 21-day return window begins on the date your order ships, so you will have the full window once your shoes arrive.

Estimated ship dates are noted on the product page at the time of purchase. We will send a shipping confirmation with tracking as soon as your order is on its way. You can also always reach us at support@sarahflint.com with any questions.

Yes. If you need to cancel a preorder, please contact us at support@sarahflint.com and our team will take care of it for you.

Proper care extends the life of the shoes and keeps materials looking beautiful. Basic guidance by material:

• Calf leather: wipe clean with a soft damp cloth, condition periodically, avoid prolonged water exposure.
• Suede: brush with a suede brush after wear, use a protector spray before first wear, keep away from moisture, store in dust bag.
• Raffia and woven styles: handle gently, avoid water, store flat in the dust bag to preserve shape.
• For hand embroidered or beaded styles reach out to support@sarahflint.com.

Store shoes in the dust bags provided, in a cool dry place away from direct sunlight. For structured styles, a shoe tree or light tissue paper stuffing helps preserve the shape. Avoid stacking or compressing shoes in a way that distorts the toe or heel.

Sarah Flint shoes are made in Italy and follow European sizing. If you already know your European size, that is always the best place to start, as our sizing is consistent with other European-sized brands. If you are not sure of your European size, you can use the chart on our Size Guide page to find your best fit.

All international orders have a flat rate of $50 for shipping. Please note that additional customs fees, taxes, tariffs, duties, and brokerage fees in the country of delivery are charged at checkout. These fees are the sole responsibility of the customer and are non-refundable.

For UK customers: due to updated HMRC VAT Regulations, we are currently unable to ship orders under 135 GBP to the UK.

At this time, we do not offer expedited shipping options for international customers. Orders are usually delivered within 7 to 10 business days of being shipped. All international packages are shipped via FedEx. We do not provide delivery to freight forwarding companies. Our carriers are unable to deliver to APO/FPO addresses or PO boxes at this time.

International returns are accepted. We do not currently offer exchanges for international orders, but our customer service team can help find the best fit by sending exact measurements. Contact us at support@sarahflint.com. Please note returns from Puerto Rico are considered international returns. All international returns are subject to a $20.00 USD restocking fee. Returns can only be processed from the same country as the original shipping address.

Loyalty program members enjoy free standard ground shipping within the United States on all orders. For non-members, standard domestic shipping is a flat rate of $10 per order. Expedited shipping options are available at checkout. International orders ship at a flat rate of $50.

Sign up to become a loyalty member here.

Orders placed on a weekday before 12:30 p.m. EST will generally begin processing that day. Orders placed after 12:30 p.m. EST, or on weekends or holidays, will generally begin processing the next business day. Because orders begin processing right away, we are not able to update, cancel, or hold shipments once placed.

Standard orders ship within 24 to 48 hours of being placed and are typically delivered within 3 to 7 business days of shipping. Orders placed before 12:30 p.m. EST with expedited shipping are delivered within two business days. We do not offer Saturday delivery or expedited shipping for international orders.

If your tracking shows delivered but your package has not arrived, we recommend checking with neighbors and any secure delivery locations first, as carriers occasionally scan packages before final delivery. If you still cannot locate your package, please reach out to us at support@sarahflint.com with your order number and we will look into it right away.

Returns and exchanges are accepted within 21 days of purchase for most items. Items purchased on pre-order are eligible within 21 days of the shipping date.

Items must be unworn, undamaged, and in original packaging including the shoe box, dust bags, dust cloths, and packing slip. We recommend trying shoes on a carpeted area to preserve the sole. Items are inspected upon return. If an item does not meet return condition requirements, we will reach out to you directly.

All domestic returns are subject to a $13 return fee. You can reduce this to $7.98 by adding our return protection option at checkout. International returns are subject to a $20 return fee. Exchanges are not subject to any return or restocking fee.

Final sale items are marked as such on the product page and cannot be returned or exchanged. Items marked as eligible for exchange or store credit only are not eligible for refunds. Made-to-order items are non-returnable.

Yes, if you are within the 21 day return/exchange period, you can submit an exchange request here. Exchanges are shipped upon receipt of the returning item using standard ground shipping and cannot be expedited. Exchange orders are not eligible for price adjustments or promotions, but the dollar value of any discount code used on the original order can be reapplied.

Visit our returns portal here and have your order number and shipping zip code ready. The portal will generate a prepaid shipping label. You can also return eligible items through Happy Returns, though boots and booties exceed their size limits and must be returned via USPS.

Refunds or store credit are issued within 5 to 10 business days of receipt and quality control inspection. Refunds are issued to the original payment method. If you used a pre-paid gift card, keep it in case you need to make a return.

International returns are subject to a $20 return fee. Duties, taxes, and shipping costs are non-refundable. Exchanges are not available for international customers. Returns can only be processed from the same country as the order's shipping address.

These orders are not eligible for exchanges, only returns. Items marked as eligible for exchange or store credit on these orders are eligible for store credit only. Contact support@sarahflint.com for assistance.

Unfortunately, we cannot reimburse customers who use their own label, and doing so may delay processing. Please use the prepaid label provided in the portal. If you need multiple labels or want to combine orders into one return, contact support@sarahflint.com. We recommend keeping your drop-off receipt for your records, as we are unable to track or be responsible for packages sent outside the portal.

We honor price adjustments on full-price purchases made without a discount within 24 hours of a sale period beginning. To request one, email support@sarahflint.com within that window and our team will take care of it.

Only one discount code can be used per order. Discount codes cannot be combined with other promotions or offers.

Prices shown on sarahflint.com do not include taxes. Sales tax is calculated at checkout based on your shipping address. For international orders, customs fees, duties, and tariffs are also calculated at checkout and are the responsibility of the customer.

Sarah Flint gift cards are delivered by email with instructions for redeeming at checkout. There are no additional processing fees. Please note that gift cards are non-refundable.

Yes, you can use a Sarah Flint gift card together with a discount code at checkout.

No, Sarah Flint gift cards do not expire, so you can use yours whenever you're ready.

You can redeem your points through your loyalty dashboard by logging into your Sarah Flint account. Once you are logged in, you can apply your points directly at checkout. Please note our system only allows one discount code per order, so rewards cannot be combined with other promotions.

You must have a Sarah Flint account to refer friends, though a purchase is not required. Once you are logged in, you will find the referral option in your loyalty page. You can send a personalized referral for $100 off a friend's first purchase of $250 or more to as many friends as you would like. Your friend will receive an email with their code. These messages often route to spam, so if your friend does not receive it, we recommend checking there first. You will receive your $100 discount once your referred friend makes a purchase.

You can earn points for different activities including referring friends, liking Instagram posts, and placing orders. Check the Earn Points section in your account to see all the ways you can earn. Points collected from placing an order will appear in your account 21 days after the order date to allow a window for returns.

Loyalty reward points do not expire until 12 months after your most recent order. Please note that only one discount can be used per order, so rewards cannot be combined with other promotions.

Yes. Our Customer Experience team provides personalized fit guidance. For the most accurate recommendation, email support@sarahflint.com and include:

• The brands you wear most often.
• Your size in a similar shoe category (pump, flat, boot, sandal).
• Any fit considerations such as wide feet, bunions, or arch sensitivity.

Comparing sizing within the same shoe type gives the team the best information to work with.