How long do I have to return or exchange an item?
For the holidays we will be extending our return/exchange policy to 30 days until January 15th to allow your loved ones to exchange a gifted pair if they didn't get the perfect fit!
What are the return or exchange parameters?
Merchandise must be unworn and undamaged, and in its original packaging including the original packing slip. As worn items are non-refundable, we highly recommend trying your shoes on in a carpeted area, as this will preserve the sole of the shoe.
How do I return or exchange an item?
Click on the link above to get started, and our easy process will walk you through the steps! You will need your order number and shipping zip code to begin the return process. Your order number can be found in your confirmation email, the pick ticket included in your shipment, or by contacting our support team.
When will my exchange ship?
Your exchange order will be processed once your return has been returned to our warehouse.
Please note we cannot guarantee inventory for exchange items until the corresponding return is sent back. If for any reason, the item you selected is not available, one of our customer support agents can help find you a suitable replacement, or assist in a refund!
How long does my exchange take to arrive?
All exchanged merchandise will be shipped Fedex ground, and will arrive within 2-7 business days. Please note that all exchange orders will be shipped “No Signature Required”. If you need your exchange faster or with “Signature Required” please contact us at firstname.lastname@example.org and we will be happy to assist!
What happens if my package gets lost?
Sarah Flint will not assume responsibility for reimbursement or compensation in the event a returned package is lost, stolen or mishandled. Please keep all tracking details for your records.
When will I get my refund?
Please allow 14 business days from receipt of returned merchandise for your refund to be processed.