How long do I have to return or exchange an item?
Returns or exchanges will be accepted within 40 days from the date purchased.
Do you offer price adjustments?
Yes! We will honor price adjustments on any full-price purchase that falls within a 10-day window.
When will I get my refund?
Our new returns process allows for faster, more immediate refunds. Your refund will now be processed once your returned package has been scanned by FedEx.
Please allow 7-14 business days for refund processing for international returns.
What are the return or exchange parameters?
Merchandise must be unworn and undamaged, and in its original packaging including the original packing slip. As worn items are non-refundable, we highly recommend trying your shoes on in a carpeted area, as this will preserve the sole of the shoe. We do not do exchanges for international customers. Please note an order can only be exchanged one time.
I am an international customer. Can I exchange or return my order?
At this time we only accept returns on international orders. We do not currently offer exchanges but our amazing customer service team is here to help find you the perfect fit by sending exact measurements of shoes.
How do I return or exchange an item?
Click here to get started, and our easy returns process will walk you through the steps. You will need your order number and shipping zip code to begin the return process. Your order number can be found on your confirmation email, the pick ticket included in your shipment, or by contacting our support team.
When will my exchange ship?
Once your return shipment has been scanned by FedEx, your exchange order will be processed in accordance with our standard processing times (24-28 hours).
Please note we cannot guarantee inventory for exchange items until the corresponding return is sent back. If for any reason, the item you selected is not available, one of our customer support agents can help find you a suitable replacement or assist in a refund.
How long does my exchange take to arrive?
All exchanged merchandise will be shipped via Fedex ground, and will arrive within 2-7 business days. Please note that all exchange orders will be shipped “No Signature Required”. If you need to receive your exchange faster or with “Signature Required” please contact us at firstname.lastname@example.org and we will be happy to assist.
What happens if my package gets lost?
Sarah Flint will not assume responsibility for reimbursement or compensation in the event a returned package is lost, stolen or mishandled. Please keep all tracking details for your records.