How long do I have to return or exchange an item?
Returns or exchanges will be accepted within 21 days from the date purchased.
What are the return or exchange parameters?
Merchandise must be unworn and undamaged, and in its original packaging including the original packing slip. As worn items are non-refundable, we highly recommend trying your shoes on in a carpeted area, as this will preserve the sole of the shoe. We do not do exchanges for international customers.
I am an international customer. Can I exchange or return my order?
At this time we only accept returns on international orders. We do not currently offer exchanges but our amazing customer service team is here to help find you the perfect fit by sending exact measurements of shoes. Please note that there are no returns or exchanges on sample sale items. All sample sale purchases are final.
How do I return or exchange an item?
Click on the link above to get started, and our easy process will walk you through the steps! You will need your order number and shipping zip code to begin the return process. Your order number can be found in your confirmation email, the pick ticket included in your shipment, or by contacting our support team.
When will my exchange ship?
Your exchange order will be processed once your return has been returned to our warehouse.
Please note we cannot guarantee inventory for exchange items until the corresponding return is sent back. If for any reason, the item you selected is not available, one of our customer support agents can help find you a suitable replacement, or assist in a refund!
How long does my exchange take to arrive?
All exchanged merchandise will be shipped Fedex ground, and will arrive within 2-7 business days. Please note that all exchange orders will be shipped “No Signature Required”. If you need your exchange faster or with “Signature Required” please contact us at firstname.lastname@example.org and we will be happy to assist!
What happens if my package gets lost?
Sarah Flint will not assume responsibility for reimbursement or compensation in the event a returned package is lost, stolen or mishandled. Please keep all tracking details for your records.
When will I get my refund?
Please allow 14 business days from receipt of returned merchandise for your refund to be processed.
Can I return or exchange my free pair of Sarah Flint's from the #standinsupport Instagram campaign?
Unfortunately, we cannot accept returns or exchanges on the #StandInSupport campaign due to limited availability.