Are there fees associated with the purchase of a gift card?
No, we do not charge additional processing fees.
Do gift cards expire?
No, there are no expiration dates for either digital or physical gift cards.
Are there shipping fees for physical gift cards?
No, our physical gift cards will ship for free via FedEx Ground for domestic purchases.
How are physical gift cards delivered, and what does the recipient receive?
All physical gift cards will be delivered via FedEx. Each card is placed in a ribbon-sealed, blue-and-white box, decorated with Sarah Flint’s hand-drawn floral print.
How are digital gift cards delivered, and what does the recipient receive?
Digital gift cards will be delivered via email. We recommend that the gift giver send the confirmation email to their own email address, and then forward it to the gift recipient to assure delivery.
For digital gift cards, can I choose the date of delivery to the recipient's email?
No, the email will be sent to the recipient upon order. If you would like it to be sent on a certain day, we recommend sending the confirmation email to your personal email address, and then forwarding to the recipient on the desired date.
For physical gift cards, you are able to manage the delivery date. Once you receive your paid order confirmation, please reach out to firstname.lastname@example.org and we will hold the physical gift card until the requested date.
Can I send a confirmation to myself and the digital gift card to another email?
You can only send the digital gift card to one email address. You will only receive the confirmation if you send the gift card to yourself, and then forward to the recipient.
Can I include a personal message in the delivery of both digital and physical gift cards?
We do not currently offer personalized messages.
What happens if the digital or physical gift card is lost or stolen?
Please reach out to email@example.com. We will disable the gift card and send a new one.
How do I check the balance on a gift card?
Please reach out to firstname.lastname@example.org for questions about your balance.
If an item is returned that was purchased on a gift card, how are the funds returned?
The funds will be returned to the gift card. We are unable to refund the credit card used.
Can a gift card be used with a discount code?
Yes, you can use a gift card and a discount code on the same purchase.
For a physical gift card to be delivered by the holiday, when do I need to place an order?
For FedEx ground shipping, please place your order by December 14th, 12:30 p.m. EST, for expected delivery by December 24th
For FedEx two-day shipping, please place your order by December 22nd, 12.30 pm EST.
For FedEx overnight shipping, please place your order by December 23rd, 12:30 p.m EST.
For orders placed on weekends or holidays, orders will generally begin processing on the next business day.
Can physical gift cards be sent to international customers?
Yes. For international orders including only a physical gift card, there will be a $35 shipping fee with no duties and taxes applied. For international customers purchasing a physical gift card along with another item, our standard shipping fee, duties and taxes will apply.