Does Sarah Flint have any retail boutiques?
Yes, Sarah Flint currently has multiple Pop-up Stores! You can find all the location information here.
Is Sarah Flint sold in any stores?
As a Direct-to-Consumer brand, Sarah Flint is not sold in any department stores or boutiques. This allows us to sell you the highest quality product for the best price, avoiding the traditional retail mark-up.
What credit cards do you accept?
Sarah Flint accepts payments from all major credit cards and through Paypal, Affirm, and Apple Pay.
Do you charge sales tax to my state?
Sales tax is collected in select states as required by law. You can see the exact sales tax on your order after entering your address information on the checkout page.
My shoes are a bit snug, will they break in?
Your Sarah Flint shoes are designed to fit comfortably snug. With wear, the leather will stretch, molding to the shape of your foot each step of the way. The shoes will stretch across the widest part of your foot as you break them in, but they will not stretch in the length.
The shoes I want are sold out. Is there anything I can do?
If the shoes you are interested in are sold out, you can add yourself to the waitlist for that particular product and size! If that style is restocked, you will be notified as soon as it comes back into stock. If you have any specific questions about a restock, please email firstname.lastname@example.org
How do I refer a friend?
Sign into your account and click “refer a friend.” From there you can share your personalized referral link to as many friends as you want. Your friend will receive a $50 off coupon code which can be redeemed at checkout. You will receive your $50 off coupon once your referred friend makes a purchase.
Can I use a discount code on a Sarah Flint sale item?
At this time all discount codes apply to full-price merchandise only. Our system only allows for one code to be used per order.
Customer service is readily available and happy to assist from Monday-Thursday 9AM-6PM & Friday 9AM-1PM EST.
Call: (866) 237-8760
Text: (716) 304-2825 DM: @sarahflint_nyc
Virtual appointment: sarahflint.com/pages/visitus
Live chat: sarahflint.com
The health and safety of our employees, customers, and partners are of the utmost priority. Our warehouse takes these precautions and follows these protocols:
- Temperature scans for every employee upon entering the facility
- Employees with fever or respiratory illness must go home and only return once symptoms have resolved
- Drivers are equipped with and instructed to wear N95 masks
- Security personnel are equipped with and instructed to wear N95 masks
- Receiving department is equipped with and instructed to wear N95 masks when in contact with drivers entering the premises
- Employees are must wash their hands multiple times a day with antibacterial soap, and whenever they enter or re-enter the building from outside
- All employees are to avoid direct contact with others and maintain a minimum of 6 feet of distance when possible
- Employees picking and packing items must wear masks when working indoors
- Cafeterias, bathrooms, conference rooms, and shared workspaces are cleaned on a daily basis with disinfecting chemicals
I just ordered a made-to-order item. How long will my order take to ship?
Your shipping window depends on the item you have ordered. Our usual production window for made-to-order items is 14-16 weeks, but you can find the exact window on the product page right above where you select your size.
These are for my wedding or a very special event. Can you rush my order?
We take artisanal craftsmanship very seriously. To ensure your item is of the highest quality, we adhere to a 14-16 week production window for made-to-order items. For questions or concerns about timing, please reach out to email@example.com to speak with our customer experience team.
Can I return or exchange my made-to-order item if it doesn't work with my outfit or does not fit?
All made-to-order sales are final.
I just purchased an item on pre-order. How long will my order take to ship?
Your shipping window depends on the item you have ordered. Our usual pre-order window is 2-4 weeks, but you can find the exact window on the product page right above where you select your size.
How do I know if my order is a pre-order?
All items that are pre-order will be clearly listed as pre-order, with a shipping window on the product page right above where you select your size. If you have a question about whether or not an item is on pre-order, please reach out to firstname.lastname@example.org and we will be happy to clarify.